At Samrajya Silvers, we maintain a transparent and customer-friendly cancellation and refund process.

1. Order Cancellation

• Orders may be cancelled before dispatch.
• Cancellation requests must be raised within 3 days of placing the order.
• Cancellation requests can be submitted through customer support.
• Once dispatched, orders cannot be cancelled.
• Approved refunds will be processed within 5–7 working days.
• Cancellation request must be raised within 5 days of placing the order.

2. Return Policy

Currently, we maintain a No Return Policy for jewellery purchases. Customers are advised to review product details carefully before placing orders.

3. Failed Transactions

If payment is debited but the order is not confirmed, the issue will be resolved within 5–7 working days after verification with the payment provider.

For urgent support, please contact our customer care team.

4. Contact Information

Samrajya Silvers
Truline Projects Private Limited
Address: 39-11-6A, K Qube Chambers, Turlapati Kutumba Rao Street, Vijayawada, Krishna, Andhra Pradesh, India - 520010

Email: sales@samrajyasilver.com
Phone: +91 8662956456