At Samrajya Silvers, your privacy and trust are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information when you access our website, mobile app, and online jewellery services.

1. Information We Collect

We may collect the following information:

• Personal Information: Name, mobile number, email address, billing/shipping address, and payment details.
• Account Information: Login credentials, order history, and transaction records.
• Device & Usage Data: IP address, browser type, device information, and website/app usage patterns.
• Communication Data: Customer support requests, inquiries, and feedback.

2. How We Use Your Information

We use collected information to:

• Process jewellery purchases securely.
• Manage and deliver orders efficiently.
• Provide customer support and service updates.
• Improve our website, services, and customer experience.
• Send promotional offers and updates with customer consent.

3. Sharing of Information

We do not sell or rent your personal information to third parties. Information may only be shared with:

• Trusted payment gateway providers.
• Authorized logistics and courier partners.
• Government or regulatory authorities when legally required.

4. Legal Compliance

• Information Technology Act, 2000 and applicable IT Rules.
• Consumer Protection (E-Commerce) Rules, 2020.
• BIS standards for jewellery purity and quality.

5. Security of Information

We implement strong security measures including encrypted payment processing, secure servers, and authentication protocols to protect customer data from unauthorized access.

6. Your Rights

Customers may:

• Access or update personal information.
• Request correction or deletion of stored data.
• Opt-out of promotional communications.

For assistance, contact: sales@samrajyasilver.com

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to improve website performance and personalize user experience. Users may disable cookies through browser settings if preferred.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

9. Children’s Privacy

Our services are intended only for individuals above 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be published on this page with revised effective dates.

11. Contact Us

Samrajya Silvers
Truline Projects Private Limited
Address: 39-11-6A, K Qube Chambers, Turlapati Kutumba Rao Street, Vijayawada, Krishna, Andhra Pradesh, India - 520010
Email: sales@samrajyasilver.com
Phone: +91 8662956456